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1. Introduction

Welcome to SN HAIR & BEAUTY PVT LTD (CIN: U74909MH2024PTC433035).

By accessing or using our website, booking an appointment, purchasing our products or services, or otherwise interacting with SN HAIR & BEAUTY PVT LTD, you agree to comply with and be bound by these Terms and Conditions.

Please read these Terms and Conditions carefully before using our website or services. If you do not agree with any part of these terms, please do not use our website or services.

2. Services

SN HAIR & BEAUTY PVT LTD provides hair, beauty, salon, aesthetic, and related personal care services, as well as products that may be offered through our salon or website.

The website may allow users to:

  • Browse our services and products.

  • View service information and pricing.

  • Book or request appointments.

  • Purchase products or services where available.

  • Purchase or redeem applicable offers, packages, memberships, or gift cards.

  • Contact us regarding our services.

All services are subject to availability, applicable salon policies, appointment availability, and the terms applicable to the particular service, product, offer, membership, or package.

3. Eligibility

Our website and services are generally intended for individuals who are at least 18 years of age.

Where a service is provided to an individual below 18 years of age, appropriate consent or authorisation from a parent or lawful guardian may be required.

By using our website or services, you confirm that the information provided by you is accurate and that you have the legal capacity to enter into these Terms and Conditions.

4. Appointments & Bookings

Appointments may be booked through our website, telephone, social media channels, online booking platforms, or directly at the salon.

  • Appointment availability is subject to the salon's schedule.

  • An appointment is considered confirmed only when confirmation has been provided by SN HAIR & BEAUTY PVT LTD.

  • Customers are requested to arrive on time for their appointments.

  • Late arrival may result in reduced service time, rescheduling, or cancellation where necessary.

  • SN HAIR & BEAUTY PVT LTD reserves the right to reschedule or cancel an appointment due to unforeseen circumstances, operational requirements, staff availability, or other reasonable reasons.

  • Customers are encouraged to provide accurate contact information so that appointment-related communications can be delivered successfully.

5. Service Prices and Changes

Prices for services and products may be displayed on our website, social media platforms, booking systems, or at the salon.

SN HAIR & BEAUTY PVT LTD reserves the right to:

  • Change service or product prices.

  • Introduce new services.

  • Modify or discontinue existing services.

  • Change promotional offers and packages.

Any applicable price will generally be communicated to the customer before the service is provided or the purchase is completed.

Taxes, including applicable GST, may be charged in addition to displayed prices where required by law.

6. Payments and Billing

Payments for products and services may be made using cash, credit cards, debit cards, UPI, bank transfers, or other payment methods accepted by SN HAIR & BEAUTY PVT LTD.

Customers are responsible for providing accurate payment information where required.

Payment transactions processed through third-party payment providers may be subject to the terms and conditions and privacy policies of those providers.

Any payment failure should be reported to SN HAIR & BEAUTY PVT LTD promptly.

7. Cancellation and Refund Policy

Appointment cancellations should be communicated to SN HAIR & BEAUTY PVT LTD as early as reasonably possible.

Depending on the service, package, membership, promotional offer, advance payment, or booking conditions, cancellation charges or other restrictions may apply.

Unless otherwise specifically stated, completed salon services are generally non-refundable once the service has been provided.

Where a refund is applicable, it will be processed in accordance with the relevant salon policy and applicable law.

SN HAIR & BEAUTY PVT LTD reserves the right to establish specific cancellation, rescheduling, advance-payment, and refund conditions for particular services, packages, memberships, or promotional offers.

8. Memberships and Packages

Where SN HAIR & BEAUTY PVT LTD offers memberships, packages, prepaid services, or promotional plans, the specific terms applicable to the relevant membership or package will be communicated at the time of purchase.

Unless otherwise expressly stated:

  • Memberships and packages may be subject to a specified validity period.

  • Memberships and packages may not be refundable after purchase.

  • Membership benefits cannot be exchanged for cash.

  • Benefits may be subject to service availability and salon policies.

  • Memberships or packages may be subject to transfer restrictions.

  • SN HAIR & BEAUTY PVT LTD reserves the right to verify the identity of the person using a membership or package.

Any transfer of membership or package benefits, where permitted, may require prior approval from SN HAIR & BEAUTY PVT LTD.

9. Gift Cards and Vouchers

Where SN HAIR & BEAUTY PVT LTD offers gift cards or vouchers, the following conditions may apply:

  • Gift cards and vouchers may be subject to a specified validity period.

  • Gift cards and vouchers cannot generally be exchanged for cash.

  • Gift cards and vouchers may not be refundable once purchased, except where required by applicable law.

  • Lost, stolen, damaged, or unauthorised use of gift cards or vouchers may not be the responsibility of SN HAIR & BEAUTY PVT LTD.

  • Gift cards and vouchers may be subject to additional terms communicated at the time of purchase.

The specific validity and conditions applicable to a gift card or voucher will be communicated at the time of purchase.

10. User Responsibilities

Users agree to:

  • Provide accurate and complete information when booking or purchasing services.

  • Keep their account or booking information secure where applicable.

  • Not misuse the website or digital platforms of SN HAIR & BEAUTY PVT LTD.

  • Not attempt to gain unauthorised access to our systems.

  • Not use the website for fraudulent, unlawful, or harmful purposes.

  • Respect our employees, professionals, customers, and other users.

  • Comply with all applicable laws while using our website and services.

SN HAIR & BEAUTY PVT LTD reserves the right to restrict or terminate access to its website or services where a user violates these Terms and Conditions.

11. Prohibited Activities

Users must not:

  • Use the website for unlawful or fraudulent activities.

  • Upload or transmit malicious software, viruses, or harmful files.

  • Attempt to interfere with the operation or security of the website.

  • Copy, reproduce, modify, distribute, or commercially exploit our content without permission.

  • Misrepresent their identity or provide false information.

  • Infringe the intellectual property or other rights of SN HAIR & BEAUTY PVT LTD or any third party.

  • Use automated systems to access or collect website information without authorisation.

Any violation may result in suspension or termination of access and may also result in legal action where appropriate.

12. Personal Information and Privacy

SN HAIR & BEAUTY PVT LTD collects and processes personal information in accordance with its Privacy Policy.

Information may be collected for purposes including:

  • Appointment management.

  • Providing salon services.

  • Processing payments.

  • Customer communication.

  • Customer support.

  • Service improvement.

  • Marketing and promotional communication, where permitted.

  • Compliance with legal and regulatory requirements.

For further information about how we collect, use, store, and protect personal information, please refer to our Privacy Policy.

13. Marketing and Communications

Where permitted by applicable law and subject to applicable consent requirements, SN HAIR & BEAUTY PVT LTD may communicate with customers regarding:

  • Special offers.

  • New services.

  • Product launches.

  • Events.

  • Promotions.

  • Memberships and packages.

Customers may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or contacting us directly.

Opting out of marketing communications will not prevent us from sending essential service-related communications, including appointment confirmations, reminders, invoices, or important service updates.

14. Photographs and Content

SN HAIR & BEAUTY PVT LTD may, where applicable, take photographs or create visual content relating to salon services, including before-and-after images.

Any use of identifiable customer photographs for marketing, advertising, social media, website content, or promotional purposes will be subject to appropriate consent where required.

Customers may contact SN HAIR & BEAUTY PVT LTD regarding the use of their personal photographs or content.

15. Third-Party Services

Our website or services may use or link to third-party platforms, including:

  • Payment processors.

  • Appointment booking platforms.

  • Social media platforms.

  • Website and technology providers.

  • Communication platforms.

These third parties operate under their own terms and privacy policies. SN HAIR & BEAUTY PVT LTD is not responsible for the independent practices, policies, content, or availability of third-party services.

16. Intellectual Property

Unless otherwise stated, all content appearing on the SN HAIR & BEAUTY PVT LTD website and related digital platforms, including:

  • Logos.

  • Brand names.

  • Trademarks.

  • Photographs.

  • Videos.

  • Graphics.

  • Text.

  • Designs.

  • Website layouts.

  • Marketing materials.

is owned by or licensed to SN HAIR & BEAUTY PVT LTD or its respective content providers and is protected by applicable intellectual property laws.

No content may be reproduced, copied, modified, distributed, published, or commercially exploited without prior written permission.

17. Website Availability

We endeavour to keep our website and digital services available and operational. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues.

Access may occasionally be suspended or restricted for maintenance, upgrades, security reasons, technical issues, or circumstances beyond our reasonable control.

18. Limitation of Liability

To the extent permitted by applicable law, SN HAIR & BEAUTY PVT LTD shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services.

This may include loss resulting from:

  • Website interruptions.

  • Technical failures.

  • Unauthorised access.

  • Third-party services.

  • Loss of data.

  • Delays beyond our reasonable control.

Nothing in these Terms and Conditions is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

19. Service-Related Disclaimer

Salon and beauty services may involve individual results that can vary depending on a customer's hair, skin, nails, previous treatments, lifestyle, products used, and other individual factors.

While SN HAIR & BEAUTY PVT LTD and its professionals take reasonable care in providing services, specific results cannot always be guaranteed.

Customers are encouraged to provide accurate and complete information regarding previous treatments, allergies, sensitivities, medications, or other relevant information where necessary for the safe provision of a service.

20. Force Majeure

SN HAIR & BEAUTY PVT LTD shall not be responsible for delays, interruptions, or failure to provide services caused by circumstances beyond its reasonable control.

Such circumstances may include natural disasters, fire, government actions, public emergencies, strikes, power or network failures, acts of God, or other unforeseen events.

21. Dispute Resolution and Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of India.

Any dispute arising from or relating to these Terms and Conditions, the website, or services provided by SN HAIR & BEAUTY PVT LTD shall be subject to the jurisdiction of the competent courts in Mumbai, Maharashtra, India, subject to applicable law.

22. Changes to These Terms and Conditions

SN HAIR & BEAUTY PVT LTD reserves the right to modify, update, or revise these Terms and Conditions from time to time.

Changes may be made to reflect changes in our services, business operations, technology, or applicable laws.

The updated Terms and Conditions will be published on our website and will become effective from the date specified in the updated version.

Continued use of our website or services after the updated terms become effective constitutes acceptance of the revised Terms and Conditions, subject to applicable law.

23. Termination

SN HAIR & BEAUTY PVT LTD may restrict, suspend, or terminate a user's access to its website or digital services where the user:

  • Violates these Terms and Conditions.

  • Engages in fraudulent or unlawful activity.

  • Misuses the website or services.

  • Attempts to compromise the security of our systems.

  • Engages in conduct that may harm SN HAIR & BEAUTY PVT LTD, its employees, customers, or business operations.

Termination of access does not affect any rights or obligations that have accrued before termination.

24. Compliance with Applicable Laws

SN HAIR & BEAUTY PVT LTD aims to conduct its business and handle customer information in accordance with applicable laws and regulations in India, including applicable consumer protection, information technology, data protection, taxation, and other relevant laws and regulations.

25. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a competent authority, that provision shall be interpreted or modified to the extent necessary to make it enforceable, where legally permitted.

The remaining provisions shall continue to remain in full force and effect.

26. Contact Information

For questions, concerns, complaints, or requests relating to these Terms and Conditions, please contact us:

Company Name: SN HAIR & BEAUTY PVT LTD

CIN: U74909MH2024PTC433035

Email: info@magicsalon.in

Phone: 87790 62442

Registered Office Address:

Shop No. 1, GR+1, Advent Neel,
N S Road No. 1, Swastik Society,
Near Mithibai College, Juhu,
Mumbai – 400056, Maharashtra, India.

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